An award-winning writer and project manager, Michelle honed her on-line customer advocacy skills at Amazon.com, where she worked as a project manager in the Customer Service department beginning in the old days of the Internet, 1997.
After four years at Amazon, she joined Washington Mutual’s Corporate Communications department developing and managing web-based communications projects. Prior to joining BatchBlue, she ran her own consulting business focusing on web-based communications.
Michelle and her former company, BatchBlue, are founding members of The Small Business Web, a valuable resource for small businesses. The Small Business Web emphasizes data sharing and open APIs between cloud applications for small businesses and creates a powerful ecosystem for meeting small business computing needs.