Clara Shih is an engineer, an author and a successful entrepreneur. She is the CEO/Founder of Hearsay Labs, a company that helps companies build relationships using social media. Clara's book, "The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff" went on to become a bestseller and was translated into nine languages. Clara holds a B.S. in Computer Science from Stanford University.