Clara Shih is an engineer, an author and a successful entrepreneur. She is the CEO/Founder of Hearsay Labs, a company that helps companies build relationships using social media. Clara's book, "The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff" went on to become a bestseller and was translated into nine languages. Clara holds a B.S. in Computer Science from Stanford University.
Clara's company, Hearsay Labs, helps B2C companies find and engage customers across all social media sites.
After starting her career as an engineer at Microsoft, Google and Salesforce, Clara wrote a bestselling book "The Facebook Era" that was featured in Fast Company, The New York Times and CRM Magazine.