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109
Votes

Desk.com

Nominated for the 2012 Small Business Influencer Awards in:
Apps


To help SMBs meet the exploding demand for right-here, right-now customer service in today's social world, salesforce.com launched Salesforce Desk.com and Desk.com Mobile. Desk.com is an instant social customer service help desk. With Desk.com, SMBs can deliver personal customer service with a help desk that is social, mobile and simple to use and deploy.

Desk.com Mobile allows customer service agents to stay on top of customer issues, collaborate across teams and track and reply to cases while on the road. Desk.com Mobile enables customer service agents to carry an instant "help desk" in their pocket. Users can access all of their information no matter where their business takes them, and they can quickly respond to support cases using the same familiar filters from their desktop client. And, since it's built with HTML5, Desk.com Mobile gives users a richer experience and improved usability, regardless of the device they use.

Contributions

As social technologies have evolved, so has customer service. As recently as two years ago, most customer service was delivered by phone or e-mail. Today, it's on every channel, in real time and in public. Customer concerns are no longer directed only to a traditional call center. The new customer reaches out over a variety of public social and mobile channels. Desk.com Mobile provides small and emerging businesses an "on the go" social help desk so they can support their customers anytime, anywhere.

Web

Website @deskhttps://www.facebook.com/Deskhttp://www.linkedin.com/company/desk

 


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