Desk.com Mobile allows customer service agents to stay on top of customer issues, collaborate across teams and track and reply to cases while on the road. Desk.com Mobile enables customer service agents to carry an instant "help desk" in their pocket. Users can access all of their information no matter where their business takes them, and they can quickly respond to support cases using the same familiar filters from their desktop client. And, since it's built with HTML5, Desk.com Mobile gives users a richer experience and improved usability, regardless of the device they use.
As social technologies have evolved, so has customer service. As recently as two years ago, most customer service was delivered by phone or e-mail. Today, it's on every channel, in real time and in public. Customer concerns are no longer directed only to a traditional call center. The new customer reaches out over a variety of public social and mobile channels. Desk.com Mobile provides small and emerging businesses an "on the go" social help desk so they can support their customers anytime, anywhere.