Sort Nominations By:

You are viewing a Past Year nominee from the archives. Go here for current year.


Nominated for the 2012 Small Business Influencer Awards in:

To help SMBs meet the exploding demand for right-here, right-now customer service in today's social world, launched Salesforce and Mobile. is an instant social customer service help desk. With, SMBs can deliver personal customer service with a help desk that is social, mobile and simple to use and deploy. Mobile allows customer service agents to stay on top of customer issues, collaborate across teams and track and reply to cases while on the road. Mobile enables customer service agents to carry an instant "help desk" in their pocket. Users can access all of their information no matter where their business takes them, and they can quickly respond to support cases using the same familiar filters from their desktop client. And, since it's built with HTML5, Mobile gives users a richer experience and improved usability, regardless of the device they use.


As social technologies have evolved, so has customer service. As recently as two years ago, most customer service was delivered by phone or e-mail. Today, it's on every channel, in real time and in public. Customer concerns are no longer directed only to a traditional call center. The new customer reaches out over a variety of public social and mobile channels. Mobile provides small and emerging businesses an "on the go" social help desk so they can support their customers anytime, anywhere.


Website @desk


Leave a comment to tell the Judges why you support this nominee!

(Don't forget to use the yellow vote button above to register your vote.)


Browse Past Years 2012

Latest News Updates

Media Partners

Copyright © 2011 - 2014 Small Business Trends | Privacy | Terms | Login
Contact Us